arr99 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy describes how arr99 (referred to in this document as "arr99", "we", "us" or "our") collects, uses, stores and protects the personal information of players who register and use the arr99 platform at arr99.pro, including the Android app and the Progressive Web App available for iOS users.

We take data privacy seriously. When you register on arr99, deposit in PKR, place a bet on Cricket or PSL, play in the live casino, or contact support, you are sharing certain personal information with us. This policy is here to explain exactly what that information is, why we need it and how we handle it responsibly.

By registering an account and using arr99, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions. If you have questions about anything in this policy, you can reach our support team at [email protected] — as plain text, not a link.

2 Data We Collect

The personal information arr99 collects falls into the following categories depending on how you interact with the platform:

Registration Data

When you create an arr99 account, we collect:

• Full name
• Date of birth (for age verification — arr99 is strictly 18+)
• Mobile number
• Email address (if provided)
• Chosen username and encrypted password
• Province or city of residence

Identity Verification Data

To comply with our Know Your Customer (KYC) requirements, we may ask for:

• A copy of your CNIC (Computerised National Identity Card) or other valid government-issued identification
• A selfie or photo for identity confirmation purposes
• Proof of address or payment method ownership in certain circumstances

KYC documents are processed securely and accessed only by authorised verification staff. They are not used for any purpose other than confirming your identity and age.

Transactional Data

We record details of all financial transactions including deposits and withdrawals in PKR, the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, card etc.), transaction amounts, dates and reference numbers.

Gaming and Betting Activity

We record your game play history, bet history, wager amounts, wins and losses, session duration and active bonus status. This data is used to manage your account, settle bets, calculate bonuses and support responsible gaming monitoring.

Technical and Device Data

When you access arr99 we automatically collect certain technical information including your IP address, device type and model, operating system version, browser type, screen resolution and the pages or sections of the platform you visit.

Communications Data

If you contact arr99 support, we retain records of that communication — including the content of messages, the channel used (live chat, email) and the date and time — for quality assurance and dispute resolution purposes.

3 How We Use Your Data

arr99 uses your personal information only for legitimate purposes directly related to operating the platform and serving your account. The main purposes are:

4 Payment Data

All deposits and withdrawals on arr99 are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards and other mobile wallets. When you initiate a transaction, the relevant payment details are shared with the payment processor handling that transaction.

arr99 does not store full card numbers or mobile wallet PINs on its own servers. Payment credentials are handled by the respective payment processors under their own security and privacy standards. arr99 retains only the reference data needed to identify and reconcile transactions — such as a masked account number, transaction ID, amount and date.

Your payment data is never used for any purpose other than processing your deposits and withdrawals and maintaining your transaction history. It is not used for profiling, marketing segmentation or any commercial purpose beyond running your arr99 account.

• Deposits credited to your arr99 balance are recorded in PKR.
• Withdrawal records show the method used and amount requested, along with processing status.
• Transaction history is available to you from within your account at any time.
• If you believe a transaction has been processed incorrectly, contact support with the transaction reference for investigation.

5 Cookies and Tracking

arr99 uses cookies and similar tracking technologies to keep the platform functioning correctly, remember your preferences and understand how players use the site. Cookies are small text files stored on your device when you visit arr99.pro or use the app.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These keep you logged in during your session, maintain your game state and handle security tokens. Without these cookies the platform cannot work correctly.
• Preference cookies: Store your language, display and notification preferences so you don't have to set them each time you visit.
• Analytics cookies: Help arr99 understand which sections of the platform are most visited, how long sessions last and where players encounter issues. This data is aggregated and not tied to individual identities for analytics purposes.
• Security cookies: Used to detect suspicious activity, prevent fraud and protect accounts from unauthorised access.

arr99 does not use third-party advertising cookies or tracking pixels that report your behaviour to external advertising networks. You can manage cookie preferences through your browser settings, but disabling essential cookies may prevent the platform from working as expected.

6 Data Sharing

arr99 does not sell your personal data. We share data only in the following specific and limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data required to process your deposit or withdrawal. Each processor operates under its own privacy terms.
• Identity verification providers: Where a third-party KYC service is used to verify your CNIC or identity documents, the relevant data is shared with that provider solely for verification purposes.
• Game software providers: Game providers whose titles appear in the arr99 game lobby may receive anonymised session data to handle game outcomes and audit game logs. They do not receive your personal registration details.
• Legal and regulatory requirements: If arr99 is required by applicable law or a lawful authority to disclose data, we will comply with that requirement. Where possible and legally permitted, we will notify you before doing so.
• Fraud prevention: In cases of suspected fraud, money laundering or account abuse, data may be shared with relevant parties for investigation purposes.

All third-party service providers with whom data is shared are required to handle it securely and use it only for the specific purpose for which it was shared. arr99 does not permit third parties to use your data for their own commercial or marketing purposes.

7 Data Retention

arr99 keeps your personal data for as long as your account is active and for a reasonable period afterwards, in line with operational, legal and financial record-keeping requirements. The general retention principles are:

• Active accounts: Data is retained for the full duration your account remains open.
• Closed accounts: Core account data and transaction records are retained for a minimum period after account closure for auditing, dispute resolution and compliance purposes.
• KYC documents: Identity documents are retained for the period required to satisfy KYC obligations and are then securely deleted.
• Support communications: Records of support interactions are retained for up to 24 months to support quality assurance and dispute resolution.
• Marketing data: If you have opted in to marketing, your contact preferences are retained until you opt out, at which point they are updated immediately.

When personal data is no longer required it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Security Measures

arr99 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These include:

• Encryption in transit: All data transmitted between your device and arr99 servers is encrypted using TLS (Transport Layer Security), meaning your login credentials, payment details and account data are protected from interception.
• Encrypted storage: Sensitive data including passwords and identity documents are stored in encrypted form. Passwords are hashed and salted — they cannot be retrieved even internally.
• Access controls: Internal access to player data is role-based and restricted to staff who have a specific operational need. Access logs are maintained and reviewed.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns — such as logins from new devices or locations, unusual transaction volumes, or multiple failed login attempts — and trigger security checks where appropriate.
• Secure app delivery: The arr99 Android app is delivered only through the official link on the Download page. We do not distribute the app through unofficial third-party app stores.

While arr99 uses strong security practices, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a unique password, do not share your credentials and contact support immediately if you suspect your account has been compromised.

9 Your Rights

As a registered arr99 player you have the following rights with respect to your personal data:

• Right of access: You can request a copy of the personal data arr99 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to correction: If any of your personal information is inaccurate or out of date, you can request that it be corrected. Some details (such as your registered name) may require identity verification before being updated.
• Right to deletion: In certain circumstances you may request deletion of your personal data. Note that some data must be retained for legal, financial or anti-fraud compliance purposes and cannot be deleted on request alone.
• Right to restrict processing: You can ask arr99 to restrict how certain data is used while a dispute or review is in progress.
• Right to withdraw marketing consent: If you have opted in to marketing communications, you can withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect any other aspect of your account.

To exercise any of these rights, contact arr99 support with your account details and a clear description of your request. Requests are handled on a case-by-case basis and we may need to verify your identity before processing them.

10 Children's Privacy

arr99 is strictly an adults-only platform. Registration is not permitted for anyone under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age.

If arr99 identifies or is notified that an account has been registered by a minor, that account will be suspended immediately, any balance will be frozen pending investigation and the account will be permanently closed. If you are a parent or guardian and believe a minor has registered on arr99, please contact support immediately.

Age verification is part of our KYC process and we reserve the right to request proof of age at any point during the lifetime of an account.

11 Policy Updates

arr99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our data handling practices. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of arr99 after an updated policy has taken effect constitutes your acceptance of those changes.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how arr99 has handled your personal information, please get in touch with our support team. We aim to respond to all privacy-related queries promptly.

You can also visit the FAQ page for quick answers, or review our Terms and Conditions and Responsible Gaming pages for more information about how arr99 operates.